DigitaliseringsdirektoratetOsloTED
Procurement - Contact centre system for the Directorate of Digitalisation.
The Norwegian Digitalisation Agency (Digdir) needs a contact centre system to receive and respond to user enquiries by telephone and chat.
IT Support, Software Licences, Cloud, IT Consulting
No credit card · Instant access
Content at a glance
- Tender type:
- Tender
- Contracting authority:
- Digitaliseringsdirektoratet
- Published:
- March 17, 2026
- Deadline:
- April 07, 2026
- Topic:
- IT Support
Tender description
The Norwegian Digitalisation Agency (Digdir) needs a contact centre system to receive and respond to user enquiries by telephone and chat.
Further details
With free access, documents, deadlines and submission notes are available in a structured format.
- Core requirements of the tender prioritized and prepared
- Deadlines, eligibility criteria and documents in one workflow
- Guidance for structured bid preparation
- Automatically discover matching follow-up tenders
30 days free · no credit card · cancel anytime
All procurement details
Buyer, lots, participants, locations, documents, and procedure data have already been captured. Open any area to see the complete information in your workspace.
5 data areas available
30 days free · no credit card · cancel anytime
Documents
Unlock49 details capturedDocuments
Buyer
Unlock3 details capturedBuyer · Address · Contact
Lots
Unlock1 detail capturedLots LOT-0000
Procedure data
Unlock5 details capturedPublication number · Procedure reference · Procedure type · Contract type · +1 more
Performance locations
Unlock3 details capturedPerformance locations
Related tenders
9Legal assistance for the procurement of cloud services.
DigitaliseringsdirektoratetOsloThe Norwegian Digitalisation Agency (Digdir) needs legal assistance for the procurement of cloud services for Altinn, including the requirements for portability.Contract award - Legal assistance for the procurement of cloud services
DigitaliseringsdirektoratetOsloThe Norwegian Digitalisation Agency (Digdir) needs legal assistance for the procurement of cloud services for Altinn, including the requirements for portability.CT2348/2025 - Framework Contract for the Provision of Omnichannel Contact Centre Operations for Servizz.Gov Agency
Department of ContractsFlorianaCT2348/2025 - Framework Contract for the Provision of Omnichannel Contact Centre Operations for Servizz.Gov AgencyProcurement of SAN (local storage system), for the Norwegian Environment Agency 2025
MiljødirektoratetTrondheimThe aim of this notice is to procure a new primary and secondary storage system for the Norwegian Environment Agency. The storage system shall cover the need for the Norwegian Environment Agency ́s locations Oslo and Trondheim. The procurement will be carried out under the auspices of Joint ICT and a primary and secondary system shall be procured. See the tender contest ́s annex, SSA-K Annex 1, for the contracting authority ́s requirement specifications.Procurement of a system for reconciliation
Oslo Kommune v/ Økonomi- Og ForvaltningsetatenOsloDeadline: Jun 14Oslo municipality c/o the Agency for finance and administration (OKF) invites tenderers to a written market dialogue on a system for reconciliation. Responses to the market dialogue are requested to be received as a completed form in Artifik. OKF considers whether it is appropriate to invite suppliers to one-to-one meetings or any follow-up questions in writing.Procurement of a system for telephone exchanges and call centres.
Statens vegvesenMossDie Norwegische Straßenverkehrsbehörde sucht ein cloudbasiertes Vermittlungs- und Call-Center-System. Es muss Telefonie und SMS abdecken, mit Option für Chat, E-Mail und Social Media. Ziel: bessere Kundenerfahrung, schnelle Antworten, Datenschutz. Das System soll intuitive Arbeitsprozesse für viele Agenten, einfache Administration, Ressourcenallokation sowie Reporting- und Analysetools für Anfragen ermöglichen.dynamic purchasing system for the procurement of vehicles.
Lillestrøm KommuneLillestrømDeadline: Nov 25The aim of the scheme is to establish an efficient and flexible procurement process for standardised zero emission vehicles, and at the same time contribute to reducing the climate and environmental impact. This is done by phasing out fossil-driven vehicles and older electric cars in favour of zero-emission vehicles.Negotiated Procedure for the Provision of Multi-Channel Contact Centre Operations for Servizz.gov Agency
Servizz.gov AgencyMostaDeadline: Apr 30Verhandlungsverfahren zur Bereitstellung von Multi-Channel-Contact-Center-Dienstleistungen für die Agentur Servizz.gov. Der Auftrag umfasst den Betrieb eines Kundenservice-Centers über verschiedene Kommunikationskanäle.Procurement of a SaaS system for enterprise architecture and quality management.
Oslo kommune v/ Plan- og bygningsetatenOsloDeadline: Apr 17Oslo Municipality c/o the Agency for Planning and Building invites tenderers to a restricted tender contest for a SaaS service to administer its overall management system. The service must integrate performance architecture, quality management, risk management, and compliance/deviation management. Oslo Municipality is one of Norway's largest employers with approximately 50,000 employees and a significant annual budget. The Planning and Building Agency is responsible for the municipality's area management.
Frequently asked questions about this tender
- How can I apply for this tender?
- Create a free account on Auftrag One. You will then see all documents, deadlines and submission notes in a structured workflow.
- What is the submission deadline?
- The submission deadline is 07. April 2026.
- Who is the contracting authority?
- The contracting authority is Digitaliseringsdirektoratet.
- Which documents are needed to get started?
- Typically you need the service description, proof of eligibility, deadline notes and possibly form sheets. On Auftrag One these items are displayed in prioritized order.