Dublin City CouncilDublinTED
Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
Single Party Framework for Avaya Telephony and Contact Centre services, 4-year duration. Initial 4-year contract covers: 1) Support service with SLA (business hours 8-18 Mon-Fri, 24/7/365 for emergency numbers like Traffic Control and Homeless Services); 2) Avaya software license support; 3) Optional drawdown of Professional Resources (da...
Type: Tender
IT Support, Software Licences, Telephony, IT Consulting
Unlock documents for free
No credit card · Instant access
Content at a glance
- Tender type:
- Tender
- Contracting authority:
- Dublin City Council
- Published:
- June 03, 2026
- Deadline:
- Not specified
- Topic:
- IT Support
Tender description
Single Party Framework for Avaya Telephony and Contact Centre services, 4-year duration. Initial 4-year contract covers: 1) Support service with SLA (business hours 8-18 Mon-Fri, 24/7/365 for emergency numbers like Traffic Control and Homeless Services); 2) Avaya software license support; 3) Optional drawdown of Professional Resources (days); 4) Optional drawdown of telephony licenses and hardware. No commitment on quantities.
Further details
With free access, documents, deadlines and submission notes are available in a structured format.
- Core requirements of the tender prioritized and prepared
- Deadlines, eligibility criteria and documents in one workflow
- Guidance for structured bid preparation
- Automatically discover matching follow-up tenders
Unlock 30 days free
30 days free · no credit card · cancel anytime
All procurement details
Buyer, lots, participants, locations, documents, and procedure data have already been captured. Open any area to see the complete information in your workspace.
7 data areas available
Unlock 30 days free
30 days free · no credit card · cancel anytime
Documents
Unlock50 details capturedDocuments · Document bundle
Buyer
Unlock3 details capturedBuyer · Address · Contact
Lots
Unlock1 detail capturedLots LOT-0001
Procedure data
Unlock5 details capturedPublication number · Procedure reference · Procedure type · Contract type · +1 more
Performance locations
Unlock3 details capturedPerformance locations
Bidders and contractors
Unlock3 details capturedBidders and contractors · Address · Contact
Publisher
Unlock3 details capturedPublisher · Address · Contact
Related tenders
10Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
Limerick City and County Council_103432Limerick.Deadline: Jun 22Supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution for Limerick City and County Council, replacing the 2017 system. Must support organisation-wide telephony and high-volume public services (Customer Services, HAP). Scope includes core telephony, call queues, IVR, contact centre functionality, reporting, analytics, call recording, integration with Microsoft 365 and identity services, handsets/headsets, softphones, implementation, migration, training, and ongoing support. Technology-agnostic.Dublin City Council Single Party Framework Agreement for the Provision of Facility Management Services
Dublin City CouncilDublinDublin City Council (DCC) wishes to establish a single-party framework agreement for the provision of Facilities Management Services to the DCC at various site locations by using the competitive procedure with negotiation. The successful tenderer must be able to support, understand and deliver facilities management objectives and goals of the DCC. Initial contract will include services such as Planned Preventative Maintenance, Reactive Maintenance, Landscaping or Minor Works. All the site locations and initial types of services are specified in the Pre-Qualification Questionnaire document. Please note that this project is subject to funding. For further information please refer to documentation available to download from www.etenders.gov.ie Resource ID 3384626Establishment of a Single-Party Framework Agreement for a Contact Centre Software Solution and Related Services for Wexford County Council Customer Services Unit (CSU)
Wexford County CouncilWexfordDeadline: Jul 20Establishment of a single-party framework agreement for a contact centre software solution and related services for Wexford County Council Customer Services Unit (CSU).Modification Notice to RFT ID 207139 Single Party Framework Agreement for the provision of Second Level Support / Professional Services and license maintenance for Dublin City Council’s Corporate GIS Infrastructure and Workflows
Dublin City CouncilDublinModification notice extending the contract for Second Level Support / Professional Services and license maintenance for Dublin City Council’s Corporate GIS Infrastructure and Workflows. Extension under Article 72.1(b) of Directive 2014/24/EU for two years to 05/06/2028 at a cost of €450,000.Single Party framework for the Provision of Planning and Consultancy Services
Shannon Foynes Port CompanyFoynesDeadline: Jul 16The Contracting Entity proposes to engage in a competitive process for the establishment of a framework agreement for the provision of Planning and Consultancy Services to support the companies’ goals and objectives. The services required are applicable to Master planning support, policy formulation at national, regional and/or county/local level, on Current and Capital Expenditure Projects, planning advice generally, including but not limited to applications for permissions, appropriate assessments and other consents,(ranging from general to SID) etc. Further information can be found in the tender documents accompanying this notice.Single-Party Framework for the provision of Digital Transformation Services under the Competitive Procedure with Negotiation
The Pharmaceutical Society of Ireland (PSI - the Pharmacy Regulator)Dublin 2Deadline: May 26The Pharmaceutical Society of Ireland seeks a provider for Digital Transformation Services including support/maintenance of Microsoft Dynamics 365, and design/development/implementation/support of a digital platform for regulatory and inspection processes. Includes mobile inspection, portal extension, and integration with Dataverse, SharePoint, Power BI. Single-party framework: initial 4 years, extendable by two 3-year periods.Single Party Framework Agreement for the Provision of Music Production Services
Horse Racing Ireland (HRI)The CurraghDeadline: Jul 03Provision of main concert stage and associated production infrastructure for HRI Racecourses racing events.Single-Party Framework Agreement for Provision of support, maintenance and development of Pobal Enterprise Infrastructure and associated services
PobalDublinSingle-Party Framework Agreement for support, maintenance and development of Pobal Enterprise Infrastructure and associated services.Single Party Framework Agreement for the Provision of Art Collection Storage and Handling Services
The Arts CouncilDublinDeadline: Jun 24The Arts Council wishes to establish a single-party Framework Agreement with a suitably qualified Service Provider for the provision of specialist fine art storage, art handling, transport and associated collection support services for the Arts Council Collection. The Services are required to meet the Arts Council’s needs from a quality, operational, security, access, environmental and service delivery perspective. The successful Tenderer must be capable of providing a safe, secure, accessible and professionally managed storage and handling solution for a mixed contemporary art collection. Refer to the CFT for full detailsEstablishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform
Cork County CouncilCorkEstablishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform
Frequently asked questions about this tender
- How can I apply for this tender?
- Create a free account on Auftrag One. You will then see all documents, deadlines and submission notes in a structured workflow.
- What is the submission deadline?
- No specific submission deadline is currently stated for this notice.
- Who is the contracting authority?
- The contracting authority is Dublin City Council.
- Which documents are needed to get started?
- Typically you need the service description, proof of eligibility, deadline notes and possibly form sheets. On Auftrag One these items are displayed in prioritized order.