Limerick City and County Council_103432Limerick.TED
Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services
Supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution for Limerick City and County Council, replacing the 2017 system. Must support organisation-wide telephony and high-volume public services (Customer Services, HAP). Scope includes core telephony, call queues, IVR, contact cent...
Fibre-Optic Expansion, Mobile Network
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Content at a glance
- Tender type:
- Tender
- Contracting authority:
- Limerick City and County Council_103432
- Published:
- May 25, 2026
- Deadline:
- June 22, 2026
- Topic:
- Fibre-Optic Expansion
Tender description
Supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution for Limerick City and County Council, replacing the 2017 system. Must support organisation-wide telephony and high-volume public services (Customer Services, HAP). Scope includes core telephony, call queues, IVR, contact centre functionality, reporting, analytics, call recording, integration with Microsoft 365 and identity services, handsets/headsets, softphones, implementation, migration, training, and ongoing support. Technology-agnostic.
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- The submission deadline is 22. Juni 2026.
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- The contracting authority is Limerick City and County Council_103432.
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