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Create a free account on Auftrag One. You will then see all documents, deadlines and submission notes in a structured workflow.

What is the submission deadline?

The submission deadline is 24. April 2026.

Who is the contracting authority?

The contracting authority is Leipziger Wohnungs-und Baugesellschaft mbH.

Which documents are needed to get started?

Typically you need the service description, proof of eligibility, deadline notes and possibly form sheets. On Auftrag One these items are displayed in prioritized order.

Auftrag One

Content at a glance

Die Leipziger Wohnungs- und Baugesellschaft sucht einen Dienstleister für 24/7-Callcenter- und Kundenserviceleistungen (ca. 7.500 Anrufe/Monat). Leistungen: Zentrale Anrufannahme, KI-gestützte Vorsortierung (Voice-/Chatbot), Bearbeitung von Standardfällen, ERP-System-Pflege, Meldung von Aufzugsausfällen/Personeneinschlüssen, Havarie-Ma...

Tender type:: Tender
Contracting authority:: Leipziger Wohnungs-und Baugesellschaft mbH
Published:: March 25, 2026
Deadline:: April 24, 2026

Tender description

Die Leipziger Wohnungs- und Baugesellschaft sucht einen Dienstleister für 24/7-Callcenter- und Kundenserviceleistungen (ca. 7.500 Anrufe/Monat). Leistungen: Zentrale Anrufannahme, KI-gestützte Vorsortierung (Voice-/Chatbot), Bearbeitung von Standardfällen, ERP-System-Pflege, Meldung von Aufzugsausfällen/Personeneinschlüssen, Havarie-Management sowie Störmeldungen gebäudetechnischer Anlagen. Servicelevel: Havarie 80/15, sonstige Anliegen 80/30.

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Documents and attachments

49 files recorded

PDF Notice (BUL)
PDF Notice (SPA)
PDF Notice (CES)
PDF Notice (DAN)
PDF Notice (DEU)
PDF Notice (EST)

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Frequently asked questions about this tender

How can I apply for this tender?: Create a free account on Auftrag One. You will then see all documents, deadlines and submission notes in a structured workflow.
What is the submission deadline?: The submission deadline is 24. April 2026.
Who is the contracting authority?: The contracting authority is Leipziger Wohnungs-und Baugesellschaft mbH.
Which documents are needed to get started?: Typically you need the service description, proof of eligibility, deadline notes and possibly form sheets. On Auftrag One these items are displayed in prioritized order.

Erbringung von Callcenter- und KI-gestützten Kundenserviceleistungen

Content at a glance

Tender description

Further details

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