Electricity Supply Board ( ESB )DublinTED
Electric Ireland Customer Care Support Services
Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new cu...
Submission deadline: September 17, 2026Type: Tender
Office Services
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Content at a glance
- Tender type:
- Tender
- Contracting authority:
- Electricity Supply Board ( ESB )
- Published:
- August 17, 2026
- Deadline:
- September 17, 2026
- Topic:
- Office Services
Tender description
Electric Ireland is seeking to establish a framework agreement for the provision of customer care support services during and after the migration to its new operating model. The requirement includes scalable customer-facing teams to support customer service operations, migration activity, service continuity and the development of a new customer care model, often referred to as a Multi-Disciplinary Team model.
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- The submission deadline is 17. September 2026.
- Who is the contracting authority?
- The contracting authority is Electricity Supply Board ( ESB ).
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