Atlantic Technological UniversityLetterkennyTED
26/306 Atlantic Technlogical University Single Party Framework Agreement for Student Contact Centre Services
Atlantic Technological University wishes to appoint a suitably qualified service provider under a Single Party Framework Agreement, to deliver Contact Centre Services to support its online, flexible, and lifelong learning programmes. The objective of the contract is to procure a high-performing, customer-centric contact centre service cap...
Office Services, Public Relations
No credit card · Instant access
Content at a glance
- Tender type:
- Tender
- Contracting authority:
- Atlantic Technological University
- Published:
- July 16, 2026
- Deadline:
- August 14, 2026
- Topic:
- Office Services
Tender description
Atlantic Technological University wishes to appoint a suitably qualified service provider under a Single Party Framework Agreement, to deliver Contact Centre Services to support its online, flexible, and lifelong learning programmes. The objective of the contract is to procure a high-performing, customer-centric contact centre service capable of managing student recruitment enquiries and programme application workflows in an efficient, timely, and professional manner. The service will act as a critical interface between prospective students and the University. Full details of requirements and specifications are in the published tender documents.
Further details
With free access, documents, deadlines and submission notes are available in a structured format.
- Core requirements of the tender prioritized and prepared
- Deadlines, eligibility criteria and documents in one workflow
- Guidance for structured bid preparation
- Automatically discover matching follow-up tenders
30 days free · no credit card · cancel anytime
All procurement details
Buyer, lots, participants, locations, documents, and procedure data have already been captured. Open any area to see the complete information in your workspace.
7 data areas available
30 days free · no credit card · cancel anytime
Documents
Unlock50 details capturedDocuments · Document bundle
Buyer
Unlock3 details capturedBuyer · Address · Contact
Lots
Unlock1 detail capturedLots LOT-0001
Procedure data
Unlock5 details capturedPublication number · Procedure reference · Procedure type · Contract type · +1 more
Performance locations
Unlock2 details capturedPerformance locations
Bidders and contractors
Unlock3 details capturedBidders and contractors · Address · Contact
Publisher
Unlock3 details capturedPublisher · Address · Contact
Related tenders
10Single Party Framework Agreement for the Provision of Commercial Cleaning and Sanitary Hygiene Services for Technological University Dublin
Technological University DublinDublinTechnological University Dublin (TU Dublin) intends to appoint a professional cleaning service provider to deliver high‑quality and environmentally responsible cleaning services across its estate to include sanitary hygiene services. The University seeks to develop a modernised cleaning delivery model that reflects evolving campus usage patterns, hybrid working arrangements, and the increasing expectations of students and staff. It is envisaged that the services are to commence from 1st November 2026.PIF 335-26 Single Party Framework Agreement for Provision of a Cloud-Based Application Management System for Atlantic Technological University International Student Admissions
Atlantic Technological UniversityLetterkennyDeadline: Jul 16The Contracting Authority proposes to engage in a competitive process for the establishment of a Single Party Framework Agreement using the competitive procedure with negotiation for the provision of a cloud-based application management system to support the end-to-end administration of international student applications and associated processes. Please refer to attached documentation for further information.Establishment of a Single-Party Framework Agreement for a Contact Centre Software Solution and Related Services for Wexford County Council Customer Services Unit (CSU)
Wexford County CouncilWexfordDeadline: Jul 20Establishment of a single-party framework agreement for a contact centre software solution and related services for Wexford County Council Customer Services Unit (CSU).IT3830F - RFT to Establish a Single-Supplier Framework Agreement for the Provision of Production, and Postage of Student ID Cards Services for Atlantic Technological University (ATU)
Education Procurement Service (EPS)LimerickDeadline: Jul 27Atlantic Technological University has a requirement for the production, supply and delivery of Student ID Cards. i. Supply of pre-printed cards ii. Supply of blank cards to produce student ID Cards from uploaded files of student photographs and relevant student details and to deliver these ID Cards to students of ATU in a series of bulk batches starting September and subsequently to produce and deliver cards as required during the academic year. Student ID cards for the ATU ID Card Production and Delivery Process to commence at start of Academic Year 2026/27. General • From an uploaded file of student photographs and relevant student details to design, personalise, print, supply and deliver, by mail to students, a student ID card based on a layout and specification provided by the ATU. • Suppliers are asked to outline their proposed process and provide costs in the Appendix 2 Pricing Schedule. • The process must be secure, effective and GDPR compliant. Additional Details • ATU will require approximately 19,000 cards for the Academic Year. Prior to procuring card stock for a contract under this Framework, the supplier should liaise with ATU regarding quantity to ensure as accurate an estimate as possible of requirements in a particular contract. • ATU will also liaise with the supplier regarding pre-printing on card stock and will endeavour to ensure a generic card stock, which may be used for other contracts under this Framework. • ATU will require proof of card, mailer and envelope prior to production. • Suppliers should indicate industry standards they comply with. • Suppliers should indicate weekly delivery schedule based on continuing card requests by students throughout the year. Blank Cards Specifications as above. Approximate number of cards required is 1,500 per academic year. • ATU will also require approximately 1,500 blank cards for in-house printing for new or replacement cards throughout the year.Single Party Framework Agreement for Prison Service Strategic and Technical Professional Services
Irish Prison ServiceLongfordDeadline: Sep 14The Irish Prison Service (IPS) is seeking to establish a single-party framework agreement for the provision of strategic and technical advisory services to support its infrastructure investment and maintenance programmes. The primary role of the service provider will be to assist and advise the IPS in strategic estate planning, feasibility assessment, project review, and ensuring and supporting the process by which its capital investment and building maintenance programmes comply with the requirements of the Infrastructure Guidelines (IGs) and Capital Works Management Framework (CWMF). The services will be required across a range of IPS projects and investment initiatives and proposals, and are not limited or specific to any individual project. The services will be additional and complementary to detailed integrated design team services deployed to oversee and manage specific projects through all stages of their IG and CWMF lifecycles, and will not replace nor duplicate these services, nor involve contributions to or direct co-ordination with the project-specific services of such full integrated design teams. The services required will be utilised by the IPS in selective contexts and in respect of construction and maintenance projects at different stages of planning or development or implementation, or prior to their formal planning or design stage commencing. Please refer to the tender documents for more detailsMA3502F MU – RFT to Establish a Multi-Supplier Framework Agreement for the Provision of Recruitment Services, Digital Marketing, Lead Conversion and Analytics Services for IO for Maynooth University
Education Procurement Service (EPS)LimerickThe International Office (IO) at Maynooth University (MU) requires the services of providers who can provide a digital marketing and student recruitment platform as well as international student and portfolio market intelligence services. The purpose of the services will be to enhance the University’s visibility and reputation in non-EU markets, to promote opportunities for degree-seeking international students to study at MU, to generate leads from the platform, to re-engage MU applicants during the student recruitment lifecycle, and ultimately to drive additional applications and enrolments for MU.26/338 Single Party Framework Agreement for a Multi-Metal Laser Directed Energy Deposition (DED) Additive Manufacturing System for Atlantic Technological University
Atlantic Technological UniversityLetterkennyDeadline: Aug 17The Contracting Authority proposes to engage in a competitive process for the establishment of a single operator framework agreement for the supply, installation, and commissioning of an advanced additive manufacturing system to support research and development activities. Please refer to the attached documentation for further information26/338A Single Party Framework Agreement for a Multi Material Drop-On-Demand (DoD) Inkjet 3D Printing System for Atlantic Technological University
Atlantic Technological UniversityLetterkennyDeadline: Aug 24The Contracting Authority proposes to engage in a competitive process for the establishment of a single operator framework agreement for the supply, installation, and commissioning of a Multi Material Drop-On-Demand (DoD) Inkjet 3D Printing System to support research and development activities. Please refer to the attached documentation for further informationNCTR2680 Multi Party Framework Agreement for the provision of Real Estate and Property Management Consultancy Services for Technological University Dublin
Technological University DublinDublinDeadline: Aug 04Multi Party Framework for the provision of Real Estate and Property Management consultancy services for Technological University Dublin, in relation to any of the properties currently in TU Dublin’s portfolio and/or any other properties that might be of interest to TU Dublin. A minimum of 2 and up to a maximum of 5 suppliers may be appointed to the Framework.PS3557F - Single Supplier Framework for Universal Accessibility Consultant Services - University of Limerick
Education Procurement Service (EPS)LimerickThe University of Limerick is seeking tenders for Universal Accessibility Consultant services. The consultant will provide advice, assessments, and practical support to help ensure that the University’s buildings, services, and systems are accessible and inclusive for all users.
Frequently asked questions about this tender
- How can I apply for this tender?
- Create a free account on Auftrag One. You will then see all documents, deadlines and submission notes in a structured workflow.
- What is the submission deadline?
- The submission deadline is 14. August 2026.
- Who is the contracting authority?
- The contracting authority is Atlantic Technological University.
- Which documents are needed to get started?
- Typically you need the service description, proof of eligibility, deadline notes and possibly form sheets. On Auftrag One these items are displayed in prioritized order.