South Dublin County CouncilDublinTED
CFT 3942 - Provision of a Digital Services Platform VERSION 2
SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient and effective system capable of handling the increasing volume and complexity of customer requests.
Ohne Kreditkarte · Sofortiger Zugang
Inhalt auf einen Blick
- Ausschreibungstyp:
- Ausschreibung
- Auftraggeber:
- South Dublin County Council
- Veröffentlicht:
- 16. August 2026
- Frist:
- Nicht angegeben
Ausschreibungsbeschreibung
SDCC are seeking to implement a new Digital Services Platform to enhance customer care and issue resolution processes. The goal is to build a more efficient and effective system capable of handling the increasing volume and complexity of customer requests.
Weiterführende Details
Mit dem kostenlosen Zugang stehen Unterlagen, Fristen und Hinweise zur Einreichung strukturiert bereit.
- Kernanforderungen der Ausschreibung priorisiert aufbereitet
- Fristen, Eignungskriterien und Unterlagen in einem Ablauf
- Hinweise zur strukturierten Angebotsvorbereitung
- Passende Folgeausschreibungen automatisch entdecken
30 Tage kostenlos · keine Kreditkarte · jederzeit kündbar
Alle Vergabedetails
Auftraggeber, Lose, Beteiligte, Orte, Unterlagen und Verfahrensdaten sind bereits erfasst. Öffnen Sie einen Bereich, um die vollständigen Angaben im Workspace zu sehen.
7 Datenbereiche verfügbar
30 Tage kostenlos · keine Kreditkarte · jederzeit kündbar
Unterlagen
Freischalten50 Angaben erfasstUnterlagen · Dokumentenpaket
Auftraggeber
Freischalten3 Angaben erfasstAuftraggeber · Anschrift · Kontakt
Lose
Freischalten1 Angabe erfasstLose LOT-0001
Verfahrensdaten
Freischalten5 Angaben erfasstBekanntmachungsnummer · Verfahrensreferenz · Verfahrensart · Auftragsart · +1 weitere
Ausführungsorte
Freischalten3 Angaben erfasstAusführungsorte
Bieter und Auftragnehmer
Freischalten3 Angaben erfasstBieter und Auftragnehmer · Anschrift · Kontakt
Veröffentlichungsstelle
Freischalten3 Angaben erfasstVeröffentlichungsstelle · Anschrift · Kontakt
Ähnliche Bekanntmachungen
8Ellevio Business Operations & Automation Platform
Ellevio ABStockholmEllevio plans to introduce a new Ellevio Business Operations & Automation Platform to replace its existing workflow and case management system. The purpose of this new solution is to orchestrate and automate a wide range of business processes, covering both internal processes as well as processes with end-customer interaction. The procurement will consist of both a software solution and an implementation project with options for more functionality within the solution and options for additional Ellevio specific implementations, as well as related support and maintenance services. Ellevio is therefore seeking a well-established, capable and experienced Supplier (or Suppliers) to provide this.CFt for the provision and Implementation of an Integrated SaaS Platform for Skillnet Business Network Operations, Procurement and Learning Management
Bosnia and Herzegovina Railway Public Corporation (BHRPC) and the Railways of Republic of SrpskaDobojFrist: 06. Aug.BioPharmaChem Skillnet, Leading Healthcare Skillnet and Taste 4 Success Skillnet (“the Networks”) are seeking to procure a single cloud-based Software-as-a-Service (SaaS) solution to support the effective administration and management of their operations. The proposed solution must be secure, scalable and fit for purpose, providing the functionality required to improve operational efficiency, support compliance and governance requirements, enhance reporting capabilities, and facilitate the continued growth and evolving needs of the participating NetworksProvision of Travel Management Solution
Iarnród Eireann-Irish RailDublinFrist: 07. Aug.The objective of this procurement process is to establish a contract with a single service provider for the delivery of a comprehensive, end-to-end Travel Management Solution. The solution will support IÉ’s domestic and international business travel requirements in an efficient, compliant and fully managed manner, while ensuring the provision of competitive and cost-effective travel rates.Provision of Travel Management Solution
Iarnród Eireann-Irish RailDublinFrist: 28. Aug.The objective of this procurement process is to establish a contract with a single service provider for the delivery of a comprehensive, end-to-end Travel Management Solution. The solution will support IÉ’s domestic and international business travel requirements in an efficient, compliant and fully managed manner, while ensuring the provision of competitive and cost-effective travel rates.Contract Modification for Digital Services and Customer Relationship Management Platform
Cork County CouncilCorkCork County Council have agreed a 12-month extension for the provision of digital services and customer relationship platform to ensure the continuity of services in preparation for the re-procurement of such platform. The digital services portfolio resides within Corporate Services directorate and is managed by the Service rePublic unit there. This unit holds the service transformation and innovation brief and uses a service design approach to deliver its programme. The current online services and customer relationship management solution is the govService platform from Granicus. The Service rePublic unit are responsible for the ongoing development and delivery of digital services through this platform. The customer services section which comprises of the main county Hall switch and contact centre is also in the Corporate Services directorate. There are a total of 6 contact centre agents, a supervisor and a contact centre manager. The Council’s out of hours emergency is also part of the customer services section, these calls are handled by an external company who input details onto the Council’s CRM. A tender for the continued provision of an online customer experience platform and CRM is required to ensure continuity and expansion of the digital programme in Cork County Council. Cork County Council has a people-centred Corporate Plan in place underpinned by innovative digital and communications strategies. Cork County Council’s vision is “A Council who leads through inclusiveness, agility and ambition, empowering our communities through our people and services.” Digital has a key role to play in enabling and delivering this.Single Party Framework Agreement for the provision of The Supply and Support of a Digital Engineering Software Platform to Kildare Wicklow Education and Training Board.
Kildare and Wicklow Education and Training BoardNaasFrist: 21. Sept.Kildare and Wicklow Education and Training Board (KWETB) propose to engage in a competitive process for the establishment of a Single party frameworks for the supply and support of a Digital Engineering Software Platform to Kildare and Wicklow ETB.The provision of a Managed Service for the Provision and Operation of the Automatic Enrolment Retirement Savings Scheme
Department of Social Protection_349Dublin 1The Contracting Authority is seeking to procure an outsourced managed service to include the provision, design, build, customisation, testing, implementation, delivery, ongoing support and maintenance of the operation of administration services for the AE Retirement Savings Scheme.Continued Support and Development of the Skillnet MMC Accelerate Online Platform
Construction IT AllianceDublin 2Frist: 21. Aug.The aim of the Platform is to promote the value of Modern Methods of Construction (MMC) to stakeholders at both national and local level, to showcase MMC careers, roles and pathways, and to enable construction professionals to rapidly understand the resources and opportunities available to upskill. The Platform serves a wide array of external and internal user profiles, which are summarised at Section 4.2.6. This is not a request for a new, greenfield build. The Platform has already been designed, built, deployed and is live and in service, having been procured by CitA under its earlier open competition for the design, build and implementation of the MMC software platform. The successful Tenderer will assume responsibility for the existing, operational solution and will deliver the managed services and the development work described in this Appendix.
Häufige Fragen zu dieser Ausschreibung
- Wie kann ich mich auf diese Ausschreibung bewerben?
- Erstellen Sie ein kostenloses Konto auf Auftrag One. Danach sehen Sie alle Unterlagen, Fristen und Hinweise zur Einreichung in einem strukturierten Ablauf.
- Bis wann läuft die Angebotsfrist?
- Für diese Bekanntmachung ist aktuell keine konkrete Angebotsfrist angegeben.
- Wer ist der Auftraggeber?
- Der Auftraggeber ist South Dublin County Council.
- Welche Unterlagen sind für den Start relevant?
- In der Regel benötigen Sie Leistungsbeschreibung, Eignungsnachweise, Fristenhinweise und ggf. Formblätter. Auf Auftrag One werden diese Punkte priorisiert dargestellt.