BEW Berliner Energie und Wärme GmbHBerlinTED
Onsite IT Service Point – Support an 9 BEW-Standorten
Onsite Support Dienstleister an 9 Standorten der BEW: Entgegennahme von Anwenderanfragen über Ticketsystem und Walk-in, Ersteinschätzung, Priorisierung, direkte Lösung oder Weiterleitung, Dokumentation im Ticketsystem inkl. Wissensdatenbank-Pflege, hohe Verfügbarkeit, kurze Reaktionszeiten, einheitliche Standards, Kennzahlenkontrolle, nut...
Type: Tender
IT Support
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Content at a glance
- Tender type:
- Tender
- Contracting authority:
- BEW Berliner Energie und Wärme GmbH
- Published:
- June 02, 2026
- Deadline:
- Not specified
- Topic:
- IT Support
Tender description
Onsite Support Dienstleister an 9 Standorten der BEW: Entgegennahme von Anwenderanfragen über Ticketsystem und Walk-in, Ersteinschätzung, Priorisierung, direkte Lösung oder Weiterleitung, Dokumentation im Ticketsystem inkl. Wissensdatenbank-Pflege, hohe Verfügbarkeit, kurze Reaktionszeiten, einheitliche Standards, Kennzahlenkontrolle, nutzerorientierte Kommunikation.
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