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The contracting authority is AOK Baden-Württemberg.

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AOK BW AS ESM auf Basis ITSM 2025 Vergabe: Tender | Auftrag One

Content at a glance

Tender type:: Tender
Contracting authority:: AOK Baden-Württemberg
Published:: February 26, 2026
Deadline:: Not specified

Tender description

Ausschreibung der AOK Baden-Württemberg für einen Rahmenvertrag (ohne Abnahmeverpflichtung) zur Unterstützung des Unternehmensbereichs 6 'Organisation & IT' in operativer, konzeptioneller und strategischer IT- und Service-Management-Fragen. Ziel ist die Verankerung eines Enterprise Service Management (ESM) auf Basis eines IT-Service-Management (ITSM) für den gesamten Bereich 6 (Einkauf, Immobilienmanagement, interne Services, IT). Grundlage ist ein funktionsfähiges ITSM. Die AOK BW nutzt SAP oscare(R) und diverse Umsysteme. ITSCare ist IT-Dienstleisterin und unterliegt BSI-KritisV.

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AOK BW AS ESM auf Basis ITSM 2025 Vergabe
Die AOK BW sucht einen Partner für einen Rahmenvertrag zur operativen, konzeptionellen und strategischen Unterstützung des Unternehmensbereichs 6 (Organisation & IT). Ziel ist die Implementierung eines Enterprise Service Managements (ESM) auf Basis eines IT-Service-Managements (ITSM). Dies umfasst Einkauf, Immobilienmanagement, interne Services und IT. Die ITSCare als IT-Dienstleister unterliegt hohen Sicherheitsanforderungen (ISO 27001, KritisV, DSGVO, SGB).

Frequently asked questions about this tender

How can I apply for this tender?: Create a free account on Auftrag One. You will then see all documents, deadlines and submission notes in a structured workflow.
What is the submission deadline?: No specific submission deadline is currently stated for this notice.
Who is the contracting authority?: The contracting authority is AOK Baden-Württemberg.
Which documents are needed to get started?: Typically you need the service description, proof of eligibility, deadline notes and possibly form sheets. On Auftrag One these items are displayed in prioritized order.

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AOK BW AS ESM auf Basis ITSM 2025 Vergabe